ON September 29, 2015
Introducing Our Support Team
Hi Runaway fans,
My name is Lisa and I would like to introduce myself as the new Community Manager here at Runaway!
On behalf of everyone, I want to thank you for your overwhelming support over the past week during this migration process. It has been all hands on deck here, with everyone in the team jumping in to reply to support requests, including Tim, our Director, Bryce, our Quality Assurance Lead, Jeff, our Senior Gameplay Engineer and Zoe, our Senior Producer – everyone here has been fixing issues to ensure everyone can migrate smoothly. We really, really appreciate your support and goodwill, and want you to know that everyone in the office is very grateful that we have such a wonderful community.
Now that Runaway is a self-publisher, we have a dedicated team specifically handling all support issues. This is myself as Community Manager, and our direct Customer Support, Cody!
Cody has just moved to New Zealand all the way from the United States! He has lived in many places there including Columbus, Ohio and Seattle, Washington, New York, Pennsylvania, Oklahoma, Texas as well as Ontario, Canada. He decided to move to New Zealand because of the stunning landscapes and friendly people! His favourite butterfly in Flutter is the Kingpage Swallowtail and in Splash his favourite underwater creature is the Tiger-tail Seahorse.
Cody will be managing your customer support requests, responding to any queries, general enquires or problems faced either Flutter or Splash and ensuring these are fixed as soon as possible.
As I mentioned, I am the Community Manager. This means I will be communicating directly with the wonderful fans of Flutter and Splash on all forms of social media including Facebook, Twitter and Instagram. I am currently part time here at Runaway but will be starting full time very soon once I finish my dissertation in film and media at the University of Otago. I love the Corrina Daggerwing butterfly in Flutter and adore all of the jellyfish set in Splash.
Expect to see lots of cool new videos and blog posts very soon from me. These will range from behind-the-scenes interviews, snippets of what goes on at Runaway HQ, as well as cool game tips and updates in both Flutter and Splash. I can’t wait to share all of the exciting developments that will be going on in the future!
What both Cody and myself love about working here at Runaway is the incredibly friendly atmosphere, the amazing passion that the small but dedicated team have for the games and working with a very engaging fan community. Playing with Butterflies for work is also an added bonus!
We thank you again for your continued support, without you – the players – we wouldn’t be able to have this amazing opportunity.